Introduction
At UPLIFT by Rajesh, we aim to offer thoughtfully selected products and a transparent, fair purchasing experience. This policy explains orders, payments, deliveries, cancellations, returns, replacements and refunds.
It applies to products purchased at the Arekere, Bengaluru store and products ordered remotely through WhatsApp.
1. About UPLIFT
UPLIFT by Rajesh is owned and operated by Box2Joy Private Limited.
Website: www.upliftbyrajesh.com | Email: care@upliftbyrajesh.com | WhatsApp: +91 97691 76055
Store: 2, 1st Main, 1st Cross St, off Bannerghatta Road, Arekere MICO Layout 2nd Stage, Bengaluru, Karnataka - 560076.
Store hours: Monday-Saturday, 12 noon-7 PM. Customers may shop in person without booking a consultation.
2. Products We Offer
UPLIFT offers selected wellbeing-related products including Crystals, Rudraksha, malas, bracelets and other remedies or accessories.
Naturally occurring or individually crafted items may vary in colour, shape, size, markings and texture. Normal natural variation is not automatically a defect if consistent with the product description and representations at sale.
3. Product Enquiries and Orders
Products may be bought in-store or ordered through official WhatsApp.
For WhatsApp orders, UPLIFT confirms product description and availability, price and applicable taxes, delivery destination and courier charges, estimated dispatch/delivery arrangements and any relevant product-specific conditions before payment.
The website has no direct checkout or payment collection. An enquiry is not an accepted order; orders are confirmed after details and payment arrangements are agreed.
4. Payments and Shipping Charges
For remote orders, payment arrangements are communicated through official WhatsApp.
Courier charges are payable by the customer and depend on destination, package requirements and courier availability. Applicable charges are disclosed before payment. No undisclosed shipping charge will be added after confirmation without the customer's agreement.
5. Product Dispatch and Delivery
UPLIFT takes reasonable care when checking, packing and dispatching products. Dispatch and delivery estimates are communicated where available.
Delivery times depend on destination and service. Where an order cannot be fulfilled or is materially delayed, UPLIFT will inform the customer and provide an appropriate resolution under applicable law. Customers should supply accurate delivery details.
6. Order Cancellation
Before dispatch: customers may cancel and receive a full refund of the amount paid.
After dispatch: cancellations or returns solely due to change of mind are not ordinarily accepted. This does not affect rights relating to defective, damaged, incorrect, misdescribed or otherwise non-compliant goods.
If UPLIFT cannot fulfil an order due to unavailability or other inability to supply, the customer receives a full refund.
Any different cancellation terms for customised or specially sourced products must be clearly disclosed and expressly agreed before payment and do not exclude statutory rights.
7. Returns and Exchanges
Returns or exchanges are generally available for defective, damaged, incorrectly supplied, materially misdescribed or otherwise legally eligible products.
Change of mind, no longer wanting a correctly supplied product, mere personal preference, or accurately described normal natural variation do not ordinarily qualify. Genuine claims will be evaluated fairly and under applicable law.
8. Reporting Product Issues
Customers are requested to inspect products on receipt and report visible delivery damage, defects or incorrect items within 48 hours wherever reasonably possible.
Please provide order/purchase details, a description, relevant photos, packaging photos and an unboxing video if available. The 48-hour period is recommended, not an absolute deadline removing statutory rights.
9. Unboxing Videos
For courier deliveries, a continuous video showing the sealed package, opening and product condition is strongly recommended.
An unboxing video is not compulsory, and its absence will not automatically invalidate a genuine claim. Other photos, order records and relevant information can be used.
10. Replacement and Refund Process
For a verified defective, damaged, incorrect or otherwise eligible product, UPLIFT ordinarily offers a suitable replacement first where available and legally appropriate.
If a suitable replacement is unavailable, or a refund is required by law, UPLIFT will offer an appropriate refund. Consumers retain any statutory right to other remedies.
UPLIFT may request reasonable evidence or inspection/return as appropriate. Refunds are processed promptly through the original or a mutually agreed payment method subject to law and payment processing.
11. Return Shipping Costs
For defective, damaged or incorrectly supplied goods attributable to UPLIFT, UPLIFT bears reasonable return-shipping costs.
Customers should contact UPLIFT before arranging courier return. Other separately agreed returns/exchanges may have disclosed shipping charges accepted in advance.
12. Natural Products and Authenticity
Crystals and Rudraksha may vary naturally. Product descriptions should be accurate.
Where certification, testing or authenticity documentation is specifically promised, that documentation will be supplied. No blanket testing/certification guarantee applies unless stated for a product.
13. Product Use and Expectations
Crystals, Rudraksha and traditional products may be purchased for personal, cultural, spiritual or customary use.
No product is guaranteed to produce an outcome relating to money, career, recognition, relationships, health or other circumstances. Product descriptions/recommendations are not medical diagnoses or substitutes for qualified advice. Follow any product care and safety instructions.
14. Consultation and Product Purchases Are Separate
The UPLIFT Check-In is a separately priced consultation. There is no requirement to buy products to complete it.
Customers may buy available Crystals and Rudraksha without booking a paid consultation. Consultation fees follow the separate Consultation Terms & Conditions; product purchases follow this policy.
15. Customer Complaints and Grievances
For concerns, contact care@upliftbyrajesh.com or +91 97691 76055 on WhatsApp.
Consumer grievance contact: Box2Joy Private Limited. Email: care@upliftbyrajesh.com | WhatsApp: +91 97691 76055
We aim to acknowledge formal consumer complaints within 48 hours and address them within one month, in accordance with applicable requirements. Where investigation takes longer, the customer will be kept informed. Customers may approach appropriate consumer-protection authorities.
16. Consumer Rights
Nothing in this policy excludes or restricts rights under applicable Indian consumer-protection laws. Legal remedies take precedence over inconsistent terms.
17. Changes to This Policy
UPLIFT may revise this policy as products, operations or applicable laws change. The current version will be published on www.upliftbyrajesh.com. Terms accepted for a confirmed order continue to govern that order, subject to applicable law.
Ownership
UPLIFT by Rajesh is owned and operated by Box2Joy Private Limited.