Introduction
At UPLIFT by Rajesh, we value the trust you place in us. We respect your privacy and are committed to handling your personal information responsibly.
This policy explains how we collect, use, store and protect information shared through our website, WhatsApp, consultations and product purchases.
1. Who We Are
UPLIFT by Rajesh is owned and operated by Box2Joy Private Limited.
Website: www.upliftbyrajesh.com | Email: care@upliftbyrajesh.com | WhatsApp: +91 97691 76055
Consultation Centre: 2, 1st Main, 1st Cross St, off Bannerghatta Road, Arekere MICO Layout 2nd Stage, Bengaluru, Karnataka - 560076.
Box2Joy Private Limited is responsible for the personal information processed through UPLIFT.
2. Information We Collect
Depending on your interaction with us, we may collect:
Contact information: Name, mobile number, WhatsApp number, email address and enquiry details.
Consultation information: Personal concerns, experiences, goals and relevant background voluntarily shared during consultations.
Assessment information: Information generated through technology-assisted assessments, consultation observations and recommendations.
Service records: Appointment details, consultation notes, PDF reports, recommended remedies and related communications.
Purchase information: Product orders, payment confirmation, billing and transaction records.
Website information: Our hosting provider may process technical request information, such as IP addresses, requested pages, browser information and access times, to deliver and secure the website. The website has no enquiry form, account registration or online payment collection, and does not collect consultation details or host consultation reports.
We aim to collect only information relevant to providing the requested service or fulfilling applicable obligations.
3. How We Use Your Information
We use information to respond to enquiries and coordinate appointments; conduct personalised consultations and assessments; prepare observations and remedy recommendations; deliver consultation PDF reports through WhatsApp; provide the seven-day clarification support relating to recommended remedies; process purchases and provide customer service; maintain necessary operational, accounting and legal records; and address queries, requests and grievances.
Promotional messages, offers and marketing broadcasts require separate permission and are not automatically authorised by booking a consultation or purchasing a product.
4. Consultation Confidentiality
We understand that clients may share personal matters relating to money, career, recognition, relationships, health and wellbeing.
Consultation information is treated confidentially. Access is restricted to Rajesh, Punita and specifically authorised personnel who require the information for legitimate service purposes.
We do not publicly disclose identifiable consultation details, reports, personal stories or testimonials without appropriate permission, except where disclosure is legally required.
5. Technology-Assisted Assessments
Technology-assisted assessment is a standard part of the UPLIFT Check-In.
Information generated through assessment tools may be combined with consultation observations and information shared by the client to prepare personalised recommendations.
Assessment information may be processed or stored through authorised third-party software and cloud systems. We will provide relevant information about material third-party processing and obtain consent where required.
Technology-assisted assessments are used for personal wellbeing guidance and are not medical diagnoses.
6. Cloud Storage and Information Security
UPLIFT uses cloud storage and assessment software to maintain consultation information, assessment records and PDF reports.
We implement reasonable safeguards appropriate to the information being handled, including access restrictions, account security and measures intended to prevent unauthorised disclosure or misuse.
Relevant service providers may process information according to their own technical systems and contractual arrangements. No digital storage or communication system can be guaranteed completely secure.
7. WhatsApp Communication
WhatsApp is UPLIFT's primary communication channel for general enquiries, appointment coordination, delivery of consultation PDF reports, clarification of recommended remedies, and product enquiries and customer support.
WhatsApp is operated by a third party and is subject to its own privacy practices. Clients should take reasonable precautions to secure devices and accounts receiving their personal consultation reports.
We do not automatically add customers to promotional WhatsApp groups or broadcast lists.
9. Data Retention
Consultation records, reports and associated information are retained only for as long as necessary for legitimate service purposes and applicable legal or regulatory obligations.
We will maintain appropriate internal retention and deletion procedures. When eligible information is no longer required, reasonable steps will be taken to securely delete or dispose of it.
The seven-day WhatsApp clarification period is a service-support period and does not determine the retention period of consultation records.
10. Consultations for Individuals Aged 16-17
UPLIFT offers consultations to individuals aged 16 years and above.
For individuals aged 16 or 17, we require appropriate consent from a parent or lawful guardian before collecting and processing consultation information. Parent or guardian involvement will be arranged as appropriate to the consultation and applicable requirements.
We do not offer consultations to individuals below 16 years of age. We do not use the personal consultation information of minors for targeted advertising or behavioural profiling.
11. Your Privacy Rights
Subject to applicable law, you may request information about your personal data; correction or updating of inaccurate information; deletion of eligible information; withdrawal of consent where processing is based on consent; and assistance with privacy concerns or grievances.
Requests may be submitted to care@upliftbyrajesh.com. We may verify your identity before responding and will address requests in accordance with applicable requirements.
13. Updates to This Policy
We may revise this policy to reflect changes in our services, technology, data-handling practices or applicable law. The current version will be published on our website with its effective date.
14. Contact and Privacy Grievances
For privacy requests, questions or grievances: UPLIFT by Rajesh, owned and operated by Box2Joy Private Limited.
Email: care@upliftbyrajesh.com | WhatsApp: +91 97691 76055
Address: 2, 1st Main, 1st Cross St, off Bannerghatta Road, Arekere MICO Layout 2nd Stage, Bengaluru, Karnataka - 560076.
We will review and respond to privacy-related requests in accordance with applicable law.